Returns & Exchanges

At Clogau Outlet, we want you to be delighted with your purchase, which is why we offer a 30-day return window for items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless they are found to be faulty.

1

Initiate Your Return

Log into our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Jewelry

Place the items in their original Clogau presentation boxes and ensure they are securely packed in a protective shipping mailer.

3

Ship the Parcel

Affix the generated return shipping label to your package and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing