Frequently Asked Questions
Everything you need to know about our luxury Welsh gold jewelry and outlet services.
Is the jewelry sold at Clogau Outlet genuine?
Yes, every piece of jewelry sold at Clogau Outlet is 100% authentic. Each item is crafted with the same rare Welsh gold that has been used by the British Royal Family for generations and comes with a certificate of authenticity.
Why are the prices lower than the main Clogau store?
Our outlet features end-of-line collections, previous seasons' designs, and overstock items. This allows us to offer the same premium craftsmanship and rare gold content at a more accessible price point.
What are your shipping times and costs?
We offer standard shipping within 3-5 business days and express next-day delivery options. Shipping is free on all orders over £100. You will receive a tracking number via email as soon as your order is dispatched.
Can I return an item if it doesn't fit or I change my mind?
We offer a 30-day return policy on most items, provided they are in their original, unworn condition with all packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Does the jewelry come with a warranty?
Every purchase from Clogau Outlet is covered by a 2-year manufacturing warranty. This covers any defects in materials or workmanship, giving you peace of mind with your luxury investment.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna.